New to ordering custom folders Don't worry, it's easy to do. Give us a phone call today at 1-800-346-3063 to talk to one of our experienced presentation folder experts & we'll walk you through the process.

Made in America

Frequently Asked Questions

How will you ship my order?

We ship the majority of our orders with FedEx.

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How are shipping charges calculated?

Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested and come directly from FedEx.

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How long does it take for my order to ship?

Keep in mind that every order we receive is custom made to your specification. Once an order is complete, we will ship your order using FedEx and the level of service you selected at checkout. Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Chicago, IL to your location.

Do not included weekends or the day the package ships when figuring estimated transit time to your state.

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How can I get my order sooner?

Some products can be rushed for an additional charge. Expedited shipping is also available for an additional charge. Please contact us for the best solution.

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How can I track my shipment?

You will receive an email confirmation with your FedEx tracking number once the order has shipped.

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Can you deliver to a Post Office Box?

No, we cannot deliver to a P.O. Box. Please provide a street address for delivery.

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What forms of payment do you accept?

We accept Visa, MasterCard and American Express.

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Do you offer proofs?

Yes, we do! A free PDF proof will be emailed to you from our typesetting department within 2-3 business days after receiving your order. Once you receive your proof you have the option to make changes, cancel the order, or approve it for production.

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How long will my imprint order take?

Production time varies between 5 and 10 business days depending on the product you select. When requesting a proof, production does not begin until the proof is approved.

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How do you handle returns?

While we hope you will be completely satisfied with your personalized folders, there are cases where you may not be happy with your item. Please contact us immediately to discuss options. We encourage you to request a proof of your folder when placing your order or to request a sample of one of our papers and a sample folder that most closely matches what you will be ordering.

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Can I use my own logo or artwork?

Yes, you can! Most of our products can be custom imprinted. We accept .psd, .jpg, .jpeg, .png, .bmp, .tif, .tiff, .pdf, .ai and .eps files. Your logo or art can be uploaded on the imprinting form. Be sure to read our art prep guidelines before ordering.

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Can I email my artwork?

Yes, you may email us your logo. Files larger than 10MB may need to be uploaded on our FTP server. Contact us for information on how to do this.

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What are your hours?

Monday-Thursday: 8:00 am - 4:30 pm CST
Friday: 8:00 am - 2:00 pm CST
Closed Saturday and Sunday

Holiday Schedule 2018
We will be closed on the following days. Orders will be processed on the following business day.

  • Friday, March 30 - Good Friday
  • Monday, May 28 - Memorial Day
  • Wednesday, July 4 - Independence Day
  • Monday, September 3 - Labor Day
  • Thursday, November 22 - Thanksgiving
  • December 24-26 - Christmas Holiday
  • January 1 & 2, 2019 - New Year's Holidays

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Is your site secure to process my order?

Yes. You can be confident that all the information you send over the web, especially your credit card information will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by us. Each time you return, you will be asked to resubmit payment information.

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Current Promotion

Enjoy free standard ground shipping on orders of $300 or more. No promo code necessary. Free shipping will be applied when you add $300 or more to your cart. Offer for standard ground shipping only, and does not apply on orders shipping First Class Mail, or expedited shipping options. Free ground shipping offer may not be available on some products. Other restrictions may apply. We reserve the right to discontinue or modify offers at any time without notice.

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